FEATURED PRODUCT WORK /
AUDIBLE FOR AMAZON PRIME
In 2016, Audible introduced a curated listening experience as a new Amazon Prime benefit, opening its doors to millions of new users. From concept to execution, I had the opportunity to define, design and lead the experience over multiple Amazon & Audible apps and surfaces as well as International Marketplaces. We suceeded. We failed. We learned. We iterated. View Case Study
DYNAMOD SUPPORT SYSTEM & PROCESS
An eight-year journey through designing, building and iterating the Technical Support Feedback Center and Process for Dynamod.
En route to completing my B.S. in Computer Science from Northeastern University, I co-founded Dynamod. While my aim was to contribute to the startup as a programmer, I quickly found myself excelling in a role detrimental to the company’s success: Design as a Service & Customer Support. View Case Study
BLOG
After ten years of building and directing the Technical Support department, loving my team and customers, I craved the ability to directly influence and explore solutions to the problems I was managing alongside our customers. Therein came UX.
Read More
The best way to deliver helpful documentation to engineers is to ask them what they need. So, I reached out to engineers at Amazon, Google, Spotify and successful startups to get a better sense of gaps they experience.
When I needed one most, she was no where to be found. This is my journey of how I stumbled into becoming a mentor and sponsor and found that cheering loud AF is exactly the right volume.
PROCESS /
OUTSIDE THE DAY-TO-DAY /
Gallery_Polaroid
